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Virtually every IT department has some kind of service desk. But maintaining a cost-effective, well-run service desk is often an uphill battle for even the best-intentioned organizations. Until now. The future of IT service desks is here. The automated service desk.

In this eBook, 8 Ways Virtual Agent Improve IT Service Desk Economics & Performance, we cover:

  • What a Virtual Agent is and isn't
  • The differences between a Virtual Agent and a chatbot
  • Eight ways Virtual Agents make service desks better
  • How Milestone can get you started with an automated service desk