Automated Service Desk

Virtually every IT department has some kind of service desk. But maintaining a cost-effective, well-run service desk is often an uphill battle for even the best-intentioned organizations. Until now. The future of IT service desks is here. The automated service desk.

In this eBook, 8 Ways Virtual Agent Improve IT Service Desk Economics & Performance, we cover:

What a Virtual Agent is and isn't
The differences between a Virtual Agent and a chatbot
Eight ways Virtual Agents make service desks better
How Milestone can get you started with an automated service desk

At Milestone, we have unmatched experience implementing automated service desks at many of the largest & fastest-growing companies.

We deliver automated service desk functionality both via managed services and by adding automation capabilities to internal service desks. Unlike managed service vendors with a single delivery model, we offer flexible onsite, remote, shared, walk-up, onshore, offshore, and even hybrid delivery models to best meet your specific needs.

If you are interested in adding Virtual Agents to your existing Service Desk, Milestone’s Cognitive Automation team works with multiple artificial intelligence, machine learning, and robotic process automation platforms.

IMPROVE YOUR IT SERVICE DESK WITH VIRTUAL AGENTS

Learn about the breakthrough benefits of Virtual Agents in our eBook '8 Ways Virtual Agents Improve IT Service Desk Economics & Performance'

Complete the form to get your FREE eBook!

At Milestone, we have unmatched experience implementing automated service desks at many of the largest & fastest-growing companies.